The Office of the State Inspector General’s (OSIG) Behavioral Health and Developmental Services (BHDS) Division operates a toll-free telephone number to encourage residents, patients, authorized representatives, citizens and state employees to report situations where abuse, neglect or inadequate care is suspected in any program or facility operated, licensed or funded by the Department of Behavioral Health and Developmental Services (DBHDS).
Reports made to the BHDS Complaint Line are anonymous. Contact the Complaint Line by:
Virginia citizens with limited English proficiency may choose to speak with an over-the-phone interpreter when filing complaints with OSIG related to quality of services at state behavioral health facilities or to report incidents of fraud, waste or abuse in executive branch state agencies. OSIG’s contracted interpreting services offers a menu of more than 200 language options.
OSIG also works with Virginia Relay to provide deaf, hard-of-hearing, deaf-blind or speech-disabled people the ability to communicate through a combination of text telephone (TTY) and standard voice telephone tools. By dialing 7-1-1, communications assistants convey information between parties by means of these responsive telephone features.